![]() ![]() If you use statements or labels instead of questions, your FAQs look a little off. Instead of questions and answers, their FAQs are either full of statements (and responses to those statements!) or a mix of questions and statements. Because that’s how FAQs are supposed to be.īut a lot of sites don’t use the question/answer format for their FAQs. When users click a link to FAQs, they expect to see questions and answers. So, when you write questions to include in your FAQs, use formats like:Ĭreate Frequently Asked Questions Sections - The Easy Way!īuild an FAQ and help answer common visitor questions. ![]() These questions do not sound like what a guest might ask. They reflect the site’s concern with its own policies, concepts, and values. Jonathan and Lisa Price, authors of the book, Web Writing That Works! call such questions “bad” and say:īad questions are self-centered. The second way of putting the question, however, looks like it comes from the site’s documentation writer. What works for the first question format is that it matches with how a user actually thinks through the query. They’re both the same, but if you think like a user, you’re much likely to go with the first option and not with the second.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |